Shipping policy

Shipping Policy

Last Updated: July 23, 2026

At Heritage Reserve, we are committed to delivering your order safely and efficiently. We work with trusted shipping partners to ensure every package arrives in excellent condition while complying with all applicable federal, state, and local laws.

Order Processing

Orders are processed Monday through Friday (excluding holidays).
Orders placed before 2:00 PM Eastern Time (ET) are typically processed the same business day.
Orders placed after the daily cut-off time will be processed on the next business day.
Processing time is generally 1–2 business days.

Delivery Time

Shipping Method	Estimated Delivery
Standard Shipping	3–7 Business Days
Express Shipping	1–3 Business Days

Delivery estimates are provided by the shipping carrier and may vary due to weather, holidays, carrier delays, or other circumstances beyond our control.

Shipping Coverage

We currently ship to eligible locations within the United States where our products are legally permitted to be delivered. Certain products may not be available in all states due to applicable laws and shipping restrictions.

Shipping Costs

Free Standard Shipping on qualifying orders.
Shipping charges (if applicable) are calculated during checkout before payment.
Express shipping rates vary depending on destination.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number and carrier information. Tracking updates may take up to 24 hours to appear.

Signature Requirement

Some orders may require an adult signature upon delivery where required by law or carrier policy. Please ensure someone is available to receive the shipment if applicable.

Incorrect Shipping Address

Please verify your shipping information before completing your purchase. Heritage Reserve is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided during checkout.

Lost or Damaged Shipments

If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of the scheduled delivery date. We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

Shipping Restrictions

Certain products may be subject to federal, state, or local shipping regulations. Orders that cannot legally be fulfilled to a specific destination may be cancelled and refunded.